Return  Policy

It is very important to us at Canine Parties Online, that you are completely satisfied with our products, therefore we will refund your original purchase price if you are not happy for any reason, as long as the product is unused and in its original resalable condition with original packaging.

(Exception: See Gift Baskets, Dog Clothing, Collars).

Up to 20% restocking fees may be assessed in accordance with the manufacturer's return policy and dependent upon circumstances such as, but not limited to, resaleable condition, cost of replacement or repair of any product damage sustained from uninsured return shipping or loss thereof.

Customer is fully responsible for return shipping costs on any unwanted item. Mandatory 20% restocking charge and return freight on exchanges and retuirns may apply, depending on manufacturer. Please contact us first for Return instructions.

*EXCEPTION: Gift Baskets are custom assembled on location by Canine Parties Online within 24 hours after order submission and not subject to cancellation. Customized Gift Baskets, gift baskets containing food items and treats are not returnable unless products are damaged during shipping. Dog Clothes are made to order by our manufacturer to the measurement specifications provided by our customers. Please measure your dog carefully before ordering. Any return item on clothing will be handled in a fair manner by Canine Parties Online but we reserve the right to refuse a return based on incorrect measurements.

Returns due to mis-measurements on clothing, collars, etc. will be accepted buthipping costs will not be refunded and a 20% restocking fee will be applied.

Please measure and choose collars and clothing carefully!

No customized items are returnable under any circumstances.

Canine Parties Online will also honor a limited 30 day warranty against defects in materials and workmanship on all the products that we sell, however we cannot accept returns for damaged products that have been used such as collars, pet steps, clothing, etc. when we have no way to determine the cause of the damage. In these cases, we will try to work with our customers on replacing the item if it was determined that damage was not due to misuse by our customers.

(NOTE: If damaged in transit or defective, please contact us immediately)

If you have any questions whatsover, please email us at:

customerservice@caninepartiesonline.com

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Out-of Stock/Back Order Policy

There are rare occasions when an item ordered, is out of stock. In this even, our Customer Service  department will notify you immediately to discuss the situation with you.

Customerservice@caninepartiesonline.com

The following courses of action may be possible:

• If an item will be in stock in a reasonable time, you may allow us to ship the item when it is restocked.

• You may choose another item of an equal value.

• You may reimburse you payment in full.

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Shipping Policies

Shipping charges are calculated on a total weight of the items in you order and you shipping choice.

Unless specified, all items are shipped through UPS. Shipments are sent via UPS ground. Please Contact Us to inquire about other forms of shipments.

Please Note: For shipping outside of the lower 48 states, please contact us prior to placing your order.

All orders are processed within 24-48 hours unless otherwise noted on our product pages. Please pay careful attention to shipping time estimates when shopping our sites as some of our products are handmade and do take some time to create for you.

Regardless of manufacturer used, CanineParties Online, will try to notify you when your purchase ships and in most cases we will provide a tracking number for you to track your shipment.

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Broken/Damaged Goods Policy

Canine Parties Online will also honor a limited 30 day warranty against defects in materials and workmanship on all the products that we sell, however we cannot accept returns for damaged products that have been used such as collars, pet steps, clothing, etc. when we have no way to determine the cause of the damage. In these cases, we will try to work with our customers on replacing the item if it was determined that damage was not due to misuse by our customers.

(NOTE: If damaged in transit or defective, please contact us immediately)

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Privacy Policy

Security

Caninepartiesonline.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers. At the 128-bit level, cryptographers consider this encryption, based on the RSA algorithm, impossible to crack as it would take millions of years with the fastest computers to try all the combinations. VeriSign issues server certificates to organizations and individuals worldwide to verify the identity of companies and relevant domains. A VeriSign Certificate gives customers the confidence to transact online. .

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Security Metrics Certified

Along with ease, we know how important security is for you when doing transactions online. To increase security, we have certified our account through Security Metrics so you can feel secure when using our system to make payments. Caninepartiesonline.com is tested weekly to ensure that high security standards are maintained. Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks.

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PayPal Verified

We understand our customers want their online transactions to be simple and secure. For your convenience, we offer product payment through PayPal. Along with ease, we know how important security is for you when doing transactions online. To increase security, we have verified our account through PayPal so you can feel secure when using their system to make payments to Caninepartiesonline.com.

Must have a Paypal Account

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Privacy Statement

For each visitor to our web page, our web server, where possible, automatically recognizes the customers domain or email address. We collect the domain name and email address, where possible, of visitors to our web page, the email addresses of those who post messages to our bulletin board (when activated), the email addresses of those who communicate with us via email, the email addresses of those who make postings to our chat areas (when activated), aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information. The information we collect is used to improve the content of our web page, used by us and the manufacturers of Caninepartiesonline.com products, to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

You understand and agree that the owners of this site shall  not be liable for any direct, indirect, incidental, consequential  or exemplary damages, including but not limited to, damages  for loss of profits, data or other intangible losses (even if the
owner of this site have been advised of the possibility of such damages), resulting from the use or of the inability to use the
products and or services or any misuse of the products and or services in a manner not in accordance with their intended use.